Filingsbaba Kconsulting

Refund Policy

Last Updated: 6 May 2026 Effective Date: 6 May 2026

1. Introduction

This Refund Policy sets out the terms and conditions under which FilingsBaba Kconsulting Private Limited ("FilingsBaba", "we", "us", or "our") considers refund requests from clients ("you", "Client", or "User") who have engaged our Services through the website www.filingsbaba.com or through any other channel.

This Refund Policy forms an integral part of our Terms and Conditions. By making any payment to FilingsBaba, you confirm that you have read, understood, and agreed to be bound by this Refund Policy.

2. Nature of Our Services

FilingsBaba provides professional consulting and advisory services in areas such as company incorporation, tax registrations and filings, intellectual property registrations, regulatory licensing, secretarial compliance, legal documentation, and business advisory.

Our Services involve:

(a) Substantial professional time, expertise, and effort;

(b) Drafting, review, and submission of documents;

(d) Use of digital signature certificates (DSC), online portals, and government services that involve non-recoverable costs;

(e) Engagement of empanelled professionals such as chartered accountants, company secretaries, and advocates.

Because of the nature of professional services, fees are generally non-refundable once work has commenced. This Refund Policy explains the limited circumstances in which refunds may be considered.

3. Components of Fees

Fees paid to FilingsBaba typically consist of three components:

3.1 Professional Fees

These are the fees charged by FilingsBaba for our advisory, consulting, and processing services. Professional Fees compensate the time, expertise, and effort of our team and empanelled professionals.

3.2 Government Fees

These are statutory fees, duties, taxes, levies, and charges payable to government authorities and regulatory bodies (such as MCA, GSTN, IP India, RBI, SEBI, FSSAI, RERA, Income Tax Department, state authorities, etc.).

3.3 Third-Party Charges

These include charges for:

(a) Digital Signature Certificates (DSC) issued by certifying authorities;

(b) Notary, stamp duty, and franking charges;

(d) Empanelled professional fees, where charged separately;

(e) Courier, postage, and document handling charges.

Refund eligibility differs for each component, as explained below.

4. Government Fees and Third-Party Charges — Strictly Non-Refundable

Government Fees and Third-Party Charges are strictly non-refundable under any circumstances. This is because:

(a) These payments are made to government authorities, certifying agencies, or third parties on your behalf;

(b) Once paid to such external parties, these amounts cannot be recovered by FilingsBaba;

(c) Government authorities and regulatory bodies do not refund statutory fees even if the underlying application is rejected, withdrawn, or cancelled;

(d) Digital Signature Certificates, once issued, cannot be cancelled or refunded;

(e) Stamp duty, notary, and franking charges, once paid, are non-refundable as a matter of law.

This applies regardless of whether the application is approved, rejected, withdrawn, or abandoned.

5. Refund of Professional Fees

Refund of Professional Fees may be considered only in the following limited circumstances:

5.1 Cancellation Before Commencement of Work

If you cancel an engagement before any work has been initiated by FilingsBaba — meaning before:

(a) Allocation of the file to our team;

(b) Initial consultation or document review;

(d) Communication with any government portal or third party;

A refund of Professional Fees may be processed after deducting administrative charges of up to 20% of the Professional Fees paid. This deduction covers payment processing fees, account allocation, and administrative overheads.

5.2 Cancellation After Partial Performance

If you cancel an engagement after work has commenced but before completion, a pro-rata refund of Professional Fees may be considered after deducting:

(a) The value of work already performed by FilingsBaba (including consultations, drafting, document review, and portal interactions);

(b) Administrative charges of up to 20% of the Professional Fees paid;

The determination of work performed and the consequent deduction shall be at FilingsBaba's reasonable discretion, which shall be final and binding.

5.3 Service Not Delivered Due to FilingsBaba's Default

If FilingsBaba is unable to deliver the contracted Service due to reasons solely attributable to us (and not due to government delay, your default, or force majeure), we shall:

(a) First attempt to remedy the situation by reassigning the engagement;

(b) If remediation is not possible, refund the Professional Fees attributable to the unperformed portion of the work.

5.4 Duplicate Payment

If you have inadvertently made a duplicate payment for the same engagement, we shall refund the duplicate amount in full upon verification.

6. Situations Where Refund Will Not Be Granted

No refund of Professional Fees shall be granted in the following situations:

6.1 False or Misleading Information

Where you have provided incorrect, false, fabricated, incomplete, or misleading information or documents that have caused delay, rejection, or failure of the engagement.

6.2 Non-Cooperation

Where delays or failures arise from:

(a) Your failure to provide required documents within reasonable time;

(b) Your failure to respond to our communications, queries, or requests;

(d) Your failure to provide signatures, DSC, OTP, or biometric authentication when required.

6.3 Change in Requirements

Where you change your requirements mid-way through the engagement after work has commenced, requiring substantial rework or restart of the engagement.

6.4 Substantial Completion

Where the Services have been substantially completed, even if you choose not to proceed further.

6.5 Application Rejected by Authority

Where an application is rejected by a government authority for reasons not attributable to errors or negligence on the part of FilingsBaba — including but not limited to:

(a) Statutory ineligibility of the applicant;

(b) Discretionary decisions of the authority;

(d) Insufficient justification, documentation, or commercial substance presented by you;

(e) Changes in law, regulation, or policy during the application period.

In such cases, FilingsBaba may at its discretion offer to assist with re-filing for a reduced re-filing fee.

6.6 Termination Due to Breach

Where the engagement has been terminated by FilingsBaba due to your breach of the Terms and Conditions, fraudulent conduct, or unethical behaviour.

6.7 Digital and Subscription Services

For:

(a) Subscription-based services after the relevant subscription period has commenced;

(b) Retainer engagements after the retainer period has commenced;

(d) Webinars, workshops, or training sessions once attended;

(e) Access to premium content or paid sections of the Website once granted.

6.8 Government Fees Component

Government Fees, statutory levies, third-party charges, DSC charges, and stamp duty paid during any engagement, regardless of outcome (as detailed in Clause 4).

6.9 Time-Sensitive Filings

For time-sensitive filings (such as last-minute tax returns, statutory deadlines) where Professional Fees have been charged at urgency rates, no refund shall be granted once the filing has been initiated, even if the deadline is missed due to factors beyond FilingsBaba's control.

6.10 Past Engagements

For engagements completed in previous financial years or for which the limitation period for raising a refund claim has expired (as set out in Clause 9.6).

7. Refund Process

7.1 How to Request a Refund

All refund requests must be:

(a) Submitted in writing to contact@filingsbaba.com with the subject line "Refund Request – [Your Name / Company Name] – [Engagement Reference]";

(b) Accompanied by:

(i) Details of the engagement (service availed, date of payment, amount paid);

(ii) Reasons for the refund request;

(iii) Proof of payment (receipt, transaction ID, bank statement);

(iv) Any supporting documents.

7.2 Review Period

Upon receipt of a complete refund request, FilingsBaba shall:

(a) Acknowledge receipt within 3 (three) working days;

(b) Review the request, including the work performed and the reasons cited;

(d) Where additional information is required, the timeline may be extended accordingly.

7.3 Decision and Communication

FilingsBaba's decision on:

(a) Eligibility for refund;

(b) Quantum of refund;

(d) Mode of refund;

shall be final and binding, subject only to the dispute resolution provisions of the Terms and Conditions.

7.4 Mode of Refund

Approved refunds shall be processed:

(a) Through the original mode of payment wherever feasible;

(b) Where the original mode is not available, by NEFT/RTGS to your designated bank account;

7.5 Timeline for Refund Credit

Once a refund is approved, the amount shall be processed within 15 to 30 working days. The actual credit to your account depends on:

(a) Your bank's processing time;

(b) The payment gateway's processing time;

FilingsBaba shall not be liable for delays in the actual credit caused by banks or payment gateways.

8. Chargebacks and Disputes

8.1 Direct Resolution Preferred

Before initiating a chargeback, dispute, or complaint with any payment gateway, bank, or consumer forum, you agree to first contact FilingsBaba directly at contact@filingsbaba.com to attempt resolution. Most disputes can be resolved quickly through direct communication.

8.2 Wrongful Chargebacks

If you initiate a chargeback or dispute that is subsequently determined to be wrongful, fraudulent, or in breach of this Refund Policy, FilingsBaba reserves the right to:

(a) Recover the disputed amount, along with bank charges and administrative costs;

(b) Suspend or terminate your account and any ongoing engagements;

(d) Initiate legal action to recover dues and damages.

8.3 Cooperation

You agree to cooperate with FilingsBaba in providing documentation, communication records, and other evidence required to defend any wrongful chargeback or dispute.

9. Special Situations

9.1 Promotional Offers and Discounts

For Services availed under promotional offers, festive discounts, or special schemes:

(a) The refund (if applicable) shall be calculated on the discounted amount actually paid and not on the regular fee;

(b) Vouchers, coupons, and promotional credits used for the Service shall not be refunded in cash and may be reissued at FilingsBaba's discretion;

9.2 Bundled Services

For bundled service packages (e.g., "Company Registration + GST + Trademark" combo):

(a) Refund eligibility shall be assessed for each component separately;

(b) Discounts applicable to the bundle shall be reversed pro-rata for the refunded component;

9.3 Annual Compliance Packages

For annual compliance retainers:

(a) Cancellation before the start of the retainer period entitles you to a full refund less administrative charges of 20%;

(b) Mid-year cancellation entitles you to a pro-rata refund for the unutilised portion, after deducting work performed and administrative charges;

9.4 Gift and Third-Party Engagements

Where Services are paid for by one party (e.g., a parent, spouse, or business associate) on behalf of another:

(a) Refunds shall be processed only to the original payer;

(b) Cancellation rights vest with the party that engaged FilingsBaba.

9.5 Foreign Currency Payments

For payments received in foreign currency:

(a) Refunds shall be processed in Indian Rupees at the prevailing exchange rate on the date of refund;

(b) Foreign exchange conversion charges, bank charges, and FEMA-related compliance costs shall be deducted from the refund;

9.6 Limitation Period for Refund Claims

All refund claims must be raised within 30 days of:

(a) The date of payment, in case of cancellation before commencement;

(b) The date of completion of the engagement, in case of dissatisfaction;

Claims raised beyond this limitation period shall not be entertained.

10. Force Majeure

FilingsBaba shall not be obligated to provide refunds in cases of failure or delay caused by Force Majeure Events, including but not limited to:

(a) Acts of God, natural disasters, floods, earthquakes, fires;

(b) Epidemics, pandemics, public health emergencies;

(d) Strikes, lockdowns, government-imposed restrictions;

(e) Failure or unavailability of government portals (such as MCA, GSTN, IP India, Income Tax portal, RBI, SEBI portal, etc.);

(f) Internet, telecommunications, or power outages;

(g) Cyberattacks, ransomware, or other malicious technical events;

(h) Changes in law, regulation, or government policy.

In the event of prolonged Force Majeure, FilingsBaba may at its discretion offer alternative arrangements, credits for future Services, or partial refunds.

11. No Refund Guarantee

This Refund Policy describes the circumstances under which refunds may be considered. It does not constitute a guarantee or warranty that any specific refund will be granted. Each refund request is evaluated on its individual merits.

FilingsBaba's commercial discretion in granting or denying refunds — within the framework of this Policy — shall be exercised reasonably and in good faith, but the decision shall be final.

12. Modifications to Refund Policy

FilingsBaba reserves the right to modify, amend, or update this Refund Policy at any time. Any changes shall be effective upon posting on the Website. The "Last Updated" date at the top of this page indicates when this Policy was last revised.

Refund requests shall be evaluated under the version of the Policy in effect on the date of payment, except where the revised Policy is more favourable to you.

13. Disputes Regarding Refunds

Any dispute regarding refunds shall be resolved in accordance with the dispute resolution provisions set out in our Terms and Conditions, including:

(a) Initial amicable resolution through direct communication;

(b) Escalation to our Grievance Officer;

14. Grievance Redressal

If you are dissatisfied with the handling of your refund request, you may escalate the matter to our Grievance Officer:

Grievance Officer FilingsBaba Kconsulting Private Limited U-110, Shakarpur, East Delhi, Delhi – 110092, India Email: contact@filingsbaba.com Phone: +91-9958592769

The Grievance Officer shall acknowledge your complaint within 24 hours and respond with a final decision within 15 days, in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

15. Governing Law and Jurisdiction

This Refund Policy shall be governed by the laws of the Republic of India. Subject to the arbitration clause in the Terms and Conditions, the courts at Delhi, India shall have exclusive jurisdiction over any matter arising out of or in connection with this Refund Policy.

16. Contact Information

For any questions regarding this Refund Policy or to raise a refund request, please contact:

FilingsBaba Kconsulting Private Limited

Registered Office: U-110, Shakarpur, East Delhi, Delhi – 110092, India Email: contact@filingsbaba.com Phone: +91-9958592769 | +91-7428099981 Website: www.filingsbaba.com

17. Acknowledgement

BY MAKING ANY PAYMENT TO FILINGSBABA OR AVAILING ANY SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS REFUND POLICY.

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